Compliments and Complaints

It’s ok to complain or say you are not happy about any part of the care you receive including your carers, social workers or support workers. If the council doesn’t know about it, they can’t help and by speaking out you might even make things better for other children and young people too.

We always try to deal with complaints and compliments as quickly as we can and, where possible, we use them to improve our services. Our complaints system gives children and young people a chance to give their views to help make our services better.

The children and young people’s complaints policy and procedure sets out how we deal with your complaint so if you want to make a complaint telephone Dorothy Roberts, Customer Care, free of charge on 0151 511 8624, email or send her a text to 0777 576 5489. Dorothy can arrange for you to get help to make your complaint and for someone to support you through the process.